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Ask about Account
1. How can I open a Direct Access account?
To get started, submit an application online or in the app. Read more about the requirements.
2. When will I hear back about my application?
The review process begins as soon as you submit your application. In the days following, you’ll receive an email either confirming your application status or asking for more information. If we request a document to verify your identity, please give us 5–7 days to review the materials. During periods of high volume, it might take us a little longer than usual to review your information—we appreciate your patience.
3. How to Send in Documents
4. How to submit documents through the app: