How to contact CME during an outage?
In the unlikely event of a catastrophic system failure, disaster, or severe operational disruption where Direct Access USA LLC ("DAUS") is completely unavailable or incapacitated, customers with open market exposure may contact the relevant exchange clearinghouse or execution control center directly to execute liquidation-only or risk-reducing orders and cancel working orders.
1. CME Globex Control Center (GCC)
US / Americas: +1 800 438 8616
Asia-Pacific: +65 6532 5010
2. Information Required When Contacting the Clearinghouse
When contacting CME GCC directly for emergency trade liquidation or order cancellation, please have the following information prepared for verification:
Clearing Firm Name: Direct Access USA LLC (DAUS)
DAUS Clearing Account Number
CME Globex Firm ID (GFID) / Tag 50 Operator ID (if applicable)
Account Beneficial Owner Legal Name / Entity Name
Specific Contract Details (Contract, Month, Quantity, and Position Direction to Liquidate)
3. Scope of Emergency Execution
Direct contact with the clearinghouse/GCC during an emergency is strictly restricted to canceling active working orders and executing risk-reducing/liquidation-only transactions. New risk-increasing positions cannot be initiated through emergency clearing channels.

